NOTHING IS LEFT TO CHANCE
sums up my stay at Twinpalms Phuket Resort in Phuket, Thailand.
Part of the Small Luxury Hotels of the World, and situated on Surin
Beach, once you step inside the open lobby, you would hardly notice
that you are in amongst big chain hotels and a busy street out front.
Our ride from the airport was well thought out. There
was bottled water as soon as we got in the car (highly needed after
a 10-hour flight straight into intense heat), and for the driver
to call ahead to the hotel announcing our arrival, we knew we were
up for some unforgettable experience.
By the time we arrived at the hotel, everything was
there waiting for us: the guest registration, flower garlands, welcome
drinks, and even our Public Relations Coordinator, Khun Kannika.
The fact that all the front desk staffin fact,
all the staff as I later learnwere more comfortable speaking
English than Thai to us made us feel like being on a holiday but
also home at the same time. No awkward moments of miscommunication
or misunderstanding. The registration was a breeze and, before long,
we were shown to our rooms. Not just giving you the key and pointing
the way but there was one front desk staff member for each of us.
They pointed out the hotels facilities along the way and,
when in our rooms, we were shown the rooms facilities and
how everything works.
The room was spacious, modern and well thought-out.
All room facilities were controlled by one panel, including a sensor
that will change your air conditioning on to the fan when your deck
door is open. Although mine didnt quite work out as planned,
the staff were quite happy to come and fix it for me at one oclock
in the morning. The iPod dock on the TV
cabinet was also a nice touch. It was as if the decorators had sat
down and thought, How can we make this room feel as much like
home as possible without losing the special touches of being a luxury
After recovering from the flight, we headed off to the
library. Although it sounds boring, the place is anything but. Doubling
as a guest relations centre, its not just a place for
reading books but also checking your emails, arranging your travels,
renting a car, booking a flight, and any other things you wish to
organize. Although quiet like a library, the feel is more relaxing
rather than suppressing, with big floor-to-ceiling windows looking
out to the swimming pool area.
Comfortable chairs and long cushy benches make you feel
like you can just sit there with a book (from the library, of course)
and have a cool, quiet afternoon away from the heat and bustle of
the outside world. Again, our needs were being catered for and staff
are always there if you ever needed them.
The swimming pool outside was big and inviting. With
no lifeguards on duty and open 24 hours, the feel is that it is
your own swimming pool: you can choose to swim at 2 A.M.
if you ever felt like it. The staff were there to help you out with
the towels and the Pool Bar is also there if you ever feel peckish
or even hungry.
The fact that our rooms had a path leading directly
from our deck to the pool is even more inviting. All we wanted to
do was sit in the pool and cool off. In saying that, coming from
New Zealand, a country that is so conscious about burn-time and
UV indexes, we were a bit aware of
being burn by the sun. Never fear! Although supporting a product,
the hotel has a board showing UV index,
burn time and trends throughout the day for us to see. For us, it
was a comforting thought that at least the staff were caring for
The spot where we had our yummy dinner.
Twinpalms Phuket is part of the Small Luxury Hotels of the World.
You can see the colour of the sky change before your very eyes.
Library and guest relations counter.
Outdoor seating: look straight out to the pool.
How can you resist?