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Hoshinoya smartphone app monitors onsen crowd size


NEWS Stanley Moss looks at one resort group’s way of ensuring physical distancing at its onsen hot springs
Filed by Lucire staff/July 1, 2020/10.59



Karuizawa, one of the 15 resorts where the new app is first deployed

In response to the coronavirus, Hoshinoya Resorts has rolled out a new smartphone app at 15 properties, which monitors the size of crowds at their popular onsen, public hot springs.
   Onsen, which is one of the highlights of going to a ryokan or resort, allows guests to release themselves from the stress of “stay-home” practices. But overcrowding can compromise the experience. Hoshino’s app will lead to safer and more comfortable use of the springs, as it creates an environment that avoids the occurrence of the “three Cs”: close contact, confined spaces, and crowded places.
   The app detects real-time crowd size via use of distance sensors which communicate with IoT-sensitive devices. The IoT device can count accurate numbers of people, make real-time connections between data and the cloud, adapt to different environments, and help guests stay informed of the optimal hours for onsen visits.
   Though Hoshino provides the download to guests, the information can easily be obtained through a web browser. But the innovative app is a convenience enabling visitors to read QR codes through their smartphones and to be informed in real-time about the perfect moment to immerse oneself in the healing waters.—Stanley Moss, Travel Editor

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